Welcome to CertaMD!
CertaMD offers clients a 100% money-back guarantee on all services, subject to certain conditions. Please read the terms below to understand when you are eligible for a full refund.
Conditions for a 100% Refund
- Denial by Licensed Professional: You will receive a 100% refund if a licensed mental health professional or counselor denies your request for a medical marijuana card for any reason.
- Failure to Provide Recommendation: You may request a refund if we fail to provide your medical marijuana recommendation within the specified timeframe of 24-48 hours.
- Non-Verification of Recommendation: You may request a refund if your medical marijuana recommendation is not verified by the therapist. In this case, please email our support team at [email protected].
Conditions When Refunds Are Not Granted
- Post-Order Request: You cannot request a refund immediately after placing an order through the website. You must wait for the evaluation result. If your request is disapproved, you will automatically receive a refund.
- Change of Mind: Refunds are not provided if you successfully receive your recommendation but later change your mind.
For any questions or assistance, please contact our customer support team.
Thank you for choosing CertaMD!
